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Undersight Legal Documents

Welcome to the Undersight legal documentation portal. Here you will find our standard agreements, policies, and service commitments.

Documents​

Software as a Service Agreement​

The master service agreement governing the use of Undersight services. This agreement outlines the terms and conditions between Undersight Inc. (Provider) and our customers, including definitions, service access, use restrictions, fees, confidentiality, intellectual property, warranties, indemnification, and liability limitations.

Service Level Agreement​

Our commitment to service availability, maintenance, and support. This SLA includes:

  • Schedule 2 (Availability SLA): 95% uptime commitment and exclusions
  • Schedule 3 (Maintenance SLA): Update and upgrade procedures
  • Schedule 4 (Support SLA): Helpdesk availability and response times by severity

Privacy Policy​

How we collect, use, and protect your information. This policy covers data handling practices, your rights, and our security measures.

Questions?​

For questions about these documents:

These documents are updated periodically. Use the version selector in the navigation to view specific versions.